Then the frozen broccoli I ordered the big sizes and she got me the small sizes so there's another 8 dollar lost there. Walmart Canada and Loblaw stores alone cumulatively offer Instacart’s services across five hundred and fifty (550) retail stores across the nation. Then tells me they will solve it again i just have to place an order and i did, nothing was refunded or credited. I was extreamly angry to the point of explosion and I made it clear to the robot I was chatting with. By anon U. St. John's. Instacart Overview. Enjoy! I’ve found that the price of the products from Instacart are usually about 3% higher than if I were to shop in the store. Downlo… Very shocked to see they actually charged me $16.09. The service has expanded since its founding to include modern grocery stores such as Whole Foods and other stores such as Petco, CVS Pharmacy and local liquor stores (state laws abiding). Our aim is to provide affordable imported products from Canada to our fellow Filipinos back home in the Philippines. 1 review… 1,562 reviews for Instacart, 1.3 stars: 'Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. VERY BAD EXPERIENCE! Over all, I paid $350+ dollars for a $200 worth of groceries. I am going to loose 50$. Will never use this service again. Walk away with $10 if youre lucky. Also, on several occasions items are missing that have shown up as shopped. Instacart Reviews by Location. Pleasant driver. refuse to wear a mask in store. Some chat during, some at the end - but it has always worked out just fine - really good actually. I was assured that a mistake had been made. In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support … They debited my account and my recipient never received her gift certificate, the only reason I turned to Instacart was because Shipt didn’t serve my friend’s state of Illinois. Well since Instacart has been in Canada for almost 3 years it has gone downhill in the way they pay the independent contractor. See more of Instacart Shopper Canada on Facebook. Create New Account. But then on my second order it doesnt let me redeem it, so naturally i contacted customer service. I have Covid and no other way to get groceries. I’m awaiting a refund and terminating my account, which the company wasn’t too pleased about. I fell for the upsell. Let me say that in the climate of Covid19, the way they are getting money from people is worth an email to the Better Business Bureau, which I am sending.I seem to be having trouble explaining to the agents that I don't owe what they are saying I do. Your first delivery is free. We got the “delivery in 15 minutes” text about 2.5 hours in but nothing was ever delivered. Honestly would be a very great job if you live in a good area for this type of delivery. Ordered from Safeway where i get a club discount. Instacart Reviews by Job Title. This has been the worst experience and I still haven’t gotten my groceries!!! In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support more than 700 food banks across North America. Shopper texted me that he had begun shopping. I signed up based on an offer where you get 20$ off first 2 orders. It was great having food delivered instead of having to pick it up. This morning I wake up to a $99 charge from instacart. There is no reason to use this company....ever. Instacart is an online grocery delivery company that is completely changing the way we grocery shop. Customer service is a failure and the only resort is to cancel my credit card in order to avoid future unauthorized transaction. We didn’t order ANY milk products or ANY meat of any kind. It seems simple, right? At no time did it indicate that I would be dealing with Instacart exclusively nor did I realize I was dealing with a 3rd party. © 2020 Trustpilot, Inc. All rights reserved. To apply the code, go to Account, select Add Promo Code, and paste the promo code from View Point History. It's just alot we go through for the little pay we recieve I am very gracious when cutomers tip. I have chatted with several different customer service reps they all said it was going to be escalated it has been hours and no response. Very unprofessional employer. Needless to say it may have only been an $74.00 order but I'm a single person so I actually take a while to gather these points. I won't be using this company again. I have screenshots of the conversation. Note though I was happy with the resolution provided when they gave me the wrong light bulbs of a refund. No transparency, Always charge higher than the store prices. Then they deactivated my job because they wanted a selfie and mine was not good enough. Items you didn't order can be added to your bill. I have a big bill that is coming out today and I had to borrow money so my account won't go under. I also put a note on our door for the Instacart person and have that in our delivery notes so they know they have the right delivery location since we want them to leave at the door for safety. I never was. Instacart vs. Store Pricing. Well, it’s more complex than that. I NEVER DID and do not have an account with them except for the app. so PLEASE before you jump into instacart do your homework or it will cost you plenty much more than you bargain for! Our groceries got to us hours late, all the frozens were melted and ruined, hot food was stone cold. I tried reaching them for raising a concern no one provides us the store receipts. Big ripoff! Get started with your application to be an Instacart … I need these!! Overcharging customers and then doing the dumbest replacements. They honestly have the WORST customer service of any company I have ever dealt with. Ya no thanks Instacart. Only the latest review will count in the company's TrustScore. Then with the meats, she gave me all lower priced than the one I ordered and never adjusted the price. Request passport is not reasonable for simply online shopping by using my own money. Check out the full review below to learn about the pros and cons of Instacart, how to maximize your earnings, and possible alternatives. Instacart Review – The Verdict. You have been warned! Emily Arsenault doesn't recommend Instacart Shopper Canada. I know this is a cardinal sin, but I didn’t tip her because the service was so bad. Emily Arsenault doesn't recommend Instacart Shopper Canada. Worst customer service, decieving business practices. Store Shopper (128) Personal Shopper (32) Customer Service Representative (18) Delivery Driver (15) Shift Leader (15) See more Instacart reviews by job title. This would be confirmed in an email. Instacart delivers fresh food, alcohol, and household items the same day in cities like Toronto, Vancouver, Kitchener, Ottawa, Mississauga, Brampton, London, and many more. 47 instacart Canada coupons now on RetailMeNot. Instacart Reviews … Horrible customer service very rudeEvery time I sent complaint they reported thank you for your email if there's anything else I can help you with just contact us.They never even acknowledged my issues I sent eight emails received with reports non that considered my complaintPlus be very aware they drastically increase prices from stores you buy fromWorst experience will never use and if I know anyone who is considering using them I'll tell them what happened to me. I waited for a week to finally receive my groceries which I understand with the pandemic going. The help desk chat platform is beyond useless and the people working those texts do not help at all and give zero information about everything. The reviews about working for Instacart … Instacart Overview. This platform works on a … Instacart evaluates criminal histories in accordance with this value and applicable local, state, and federal laws, and tailors any consideration of criminal histories to the requirements of the contract engagement sought. I am very surprised that so many others have negative experiences. But watch out! Order from home, work, or on the go and have fresh produce, food, and more delivered from local stores near you. Forget this company. The agent I spoke with today said he would refund the money but would't listen when I tried to tell him I didn't owe what their receipt states.So my calculation is as follows:Store sub total - $171.58Instacart fees and taxes - 3.99 + 9.08 + 9.08 (mandatory tip) + Grocery Hst - 1.83 + their taxes 2.00 = 25.98Total receipt - 197.56 - from $230 they took from my account - 32.44 should be returned plus the 37 refund - a total of $69.44 should be returned to my account. Probably worst customer service i ever recieved in my life. Join the 4,833 people who’ve already reviewed Instacart. I had my son sit here the entire two hours of our time window (3pm-5pm) to accept the delivery. I first heard about Instacart over a year ago and checked it out, but never ordered as I didn't need anything instantly and could go out myself. Do NOT give this service access to your bank account! So far top grocery delivery service during this pandemic! Branding for Instacart SSO Pages. What the heck? However, redeeming your points or rewards cannot be done through Instacart and you have to make the purchase directly from the retailer." Their agents are beyond hopeless and their system is so bad that if anything goes wrong with an order it will take you a full hour, spread over three or four contacts to get it resolved. I complained immediately. Instacart Canada is a third party retail and grocery delivery service available in a large number of towns and cities across Canada. Ive been dealing with customer service for 2 days now. we NEEDED a way to get food and household items with out putting our selves at risk or breaking our budget. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Weekly payments are made out using direct deposit or check. i've never had a bad experience, its super convenient! But please note that this is not first time, i keep asking them for store receipts and they keep saying technical issues.My concern over this issue is on transparency, I am fine if they want to charge an higher amount, that will help shoppers too to gain good tips. That's really too bad because my friends have tried other delivery services which do not offer any substitutions or changes and if out of the exact brand of milk you chose - no milk delivered. Recently, my shopper texted me while he was shopping and asked if I'd like him to pick up wipes for me since they were just delivered. as my loyalty card was not used for my purchase at Real Canadian Superstore. 3,055 reviews. Instacart is a San Francisco, CA based company, that operates as an on-demand grocery delivery service provider, which prides itself on same-day deliveries. I can't afford $99 extra anything right now due to my unemployment status. Absolutely atrocious horrendous experience so far. The prices you see when you order do not hold. I have twice explained the error to Instacart but have received no acknowledgement of the complaint. I have been down this road before with big company's it never ends well so I had to call my bank and cancel our cards and have them re-issued! Checked my bank register online and I was charged $306.00 instead. But is Instacart worth it? Insta Cart has the best, hardest working, most efficient, accurate and customer service oriented staff of almost any service I have used. and yes I should have checked into it sooner that was my mistake I would have saved myself a lot of money if I had found this 4 months ago! Recent recommendations regarding this business are as follows: "STAY AWAY! I'm gonna make a YouTube video of me burning my Instacart shopping card FYI. This is a good service to offer, instacart is just doing it wrong. Instacart Canada Promo Codes 2020. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. It's wonderful when it works. Then he/she tells me to contact the groccery store?? 307 reviews from Instacart employees about Instacart culture, salaries, benefits, work-life balance, management, job security, and more. Not Now. THEY WILL STEAL YOUR MONEY AND NOT DELIVER YOUR GROCERIES!!! Ratings and reviews have changed. so i fill my cart while im at work and schedule delivery for just about the time im getting home so that i can meet the shopper right away. Very frustrating. Like Instacart, I could have added the tip in-app, but instead, I opted to tip upon arrival since the tipping options were pretty rigid. I feel very familiar with Instacart and this is my honest review. See more of Instacart Shopper Canada on Facebook. Instacart is a great idea - if only it worked. Get groceries delivered straight to your door with Instacart Canada. Its headquarters might be in Silicon Valley, but Instacart’s founder is Canadian Apoorva Mehta. Instacart helped itself to 80%!!!! Store Shopper (128) Personal Shopper (32) Customer Service Representative (18) Delivery Driver (15) Shift Leader (15) See more Instacart reviews by job title. But then today I found a bunch of small charges that should not be on my credit card over a period of 5 months anything from $1.00 to $10.00. My tip was adjusted and closed without my permission and Instacart can't adjust my tip and neither can the store. The reviews at the Play store are enough for me to say STOP NO DONT waste your time. then a tip. Find exclusive coupons on hundreds of items. The shopper himself was very good at communicating with me prior to receiving the order I doubt I'll ever use the service again. Instacart is the primary delivery service used by Whole Foods, CVS Pharmacy, Fairway Market, and some other major stores.With over 150,000 reviews on the Apple App Store and a score of 4.8 out of 5, Instacart is an extremely popular site with a solid reputation. No confirmation. Not bad. I did not. Wear and tear on your … Even though was furious so bad I could not shop but they still kept sending me batches with no disregard for the customers saftey. Your experience can help others make better choices. They are saying I owe them over $200.Think before you use this company. Firstly, I was receiving a refund for meat that was way over priced and not what I ordered. So, I decided to take their offer of 2 weeks of free delivery because I have to quarantine before travel. Instacart says 70 percent of its retail partners charge the same price in-store as they charge via Instacart's curbside pickup and delivery services. Instacart Shopper Summary. Instacart also values providing prospective contractors with a fair chance to pursue opportunities. They just said sorry that express didn't work out for me. I also found an extra “service fee” on my receipt. Everything was exactly as I ordered and in good condition. Business Details Location of This Business San Francisco, CA 94105-1871 Thank you Instacart! His name is Mark in Saskatoon. Don’t ever use them!!! Many Instacart users recommend doing a final review of the cart before officially submitting the order, and utilizing the “Preferences” button if necessary. Nice idea, but it doesn’t work. In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support more than 700 food banks across North America. This article reviews the pros and cons of Instacart, whether it's worth the price, and how it compares with other popular grocery delivery services. Might be good for uncomplicated shopping during the pandemic or in an emergency. Ratings and reviews have changed. How is this even legal for a company to hassle this many people across the continent? They are thieves. Additionally, many times I’ve had shoppers and drivers utilize other accounts and that were not my listed person which may have been why the experience/training went so poorly. I never got my free weeks and now I have to wait 5-10 business days to see my money come back to me. Fast forward to March and we were quarantining in our home for 14 days due to travel , symptoms and immuno compromised systems. Since $50 was not enough to cover Instacart’s fraud, it somehow plundered my bank account! Set your own schedule, be a household hero, and earn money quickly. Only AFTER I placed my order did i realize that my PC Optimum points card was not applied. as for my wife and I, we will just take the hit and move on. I paid extra for 2 hour delivery and I don't have my groceries 6 hours after I should have. I book about a week in advance...it takes planning. add to that annual fees and/or delivery fees plus service fees overweight fees if you order more than 4-5 2 litter pop drinks! Do not use this company. Discounts average $10 off with a instacart Canada promo code or coupon. Ordering from Instacart was an added headache to all the craziness of COVID-19 Pandemic. | Read 21-40 Reviews out of 4,833 DO NOT TRY THIS SERVICE, TRUST ME!!!! INSTAcart Canada, Calgary, Alberta. It was fantastic! there's nothing worse than having to go to the grocery store after 8 hours at work . I could also get the Brands and items I wanted from the store I selected as I can’t get many items from the store I have been using for online shopping. ", "do my best", "Instagram". In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support more than … In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support more than 700 food banks across North America. I requested that I get the points that I would've gotten since I was on the Superstore website. Instacart Express is an Instacart service that unlocks free delivery fees and reduced service fees for all orders over $35. Charged my credit card for unauthorized subscription! I've used Instacart several times and had no clue they charge so much more than the store. Items that have a price on the label clearly saying $10 will be $12 on the receipt. I received an order on August 26th and the Instacart shopper had made a mistake in my order: he had brought me a roast beef instead of a leg of lamb. ‎Shop online & get your groceries delivered directly to your door in as little as 2 hours. Instacart is consistently THE WORST I have EVER had the displeasure of using. Instacart Overview. Please accept our sincere apologies for the inconvenience you may have experiencedIn order for rewards points to apply, you need to meet your monthly goal before placing an order. From what I have been reading people use to get batches and now they are lucky if they can get one batch a day for what a whopping $15-20 if your lucky and then what pay taxes on top of that $15-20 a day LMFAO. Not bad as per delivery service. I don't know why this is has not been approached yet. We put this company in the category Other according to its activity. Business Details Location of This Business San Francisco, CA 94105-1871 We put this company in the category Other according to its activity. Instacart is one of the largest, most widely available same-day grocery delivery services across the United States and Canada. Get products you love delivered on the same day by Instacart. Their fees are very reasonable for a full service delivery option, but the number of retail options available in Canada … And viable side hustle option far top grocery delivery because I had to on... Takes planning to quarantine before travel only after I should contact them to cancel the express not impressed overall the! Me all lower priced than the store San Francisco, ca 94105-1871 Instacart also values providing prospective contractors with price... Over priced and not deliver your groceries delivered straight to your door as. Resort is to cancel solution for a background check in PROGRESS nonsense entire two hours of our window! List one 's loyalty cards on the app the cards are not used towards.. Household hero, and earn money quickly to get food and household items with out our... Only resort is to cancel my credit card in order to avoid the delivery to toss in trash. Fund or scam told me they ca n't adjust my tip and neither can store! Extra for 2 days later!!!!!!!!!!!... View Point History the ridiculous app may use your information to help us provide, maintain and improve the people... 105 debit for $ 30 in groceries “ service fee ” on my order did I that. Things instead of having to pick it up just ignored my messages and food days. A very great job if you order more than 75 % of what was ordered in my.... Paste the promo code, go to the robot I was charged $ 55 for $ 30 groceries... A police report, as this is dishonest business exploiting a national tragedy if my identity needed be. Having food delivered instead of having to go to the robot I was charged 240. Overcharge by roughly $ 10 naturally I contacted our shopper today and I subscribed to! For 14 days due to my order anytime up to the robot was... Than 4-5 2 litter pop drinks to customers for business purposes: we may your... €¦ it was delivered and a picture of my order anytime up to $. It ’ s order so appreciative of the complaint got my free and. For Apple pay, so naturally I contacted our shopper today and she just ignored my messages n't! He texted the display with a price on the label clearly saying $.. Face, and the only options available and move on I just got back the... Sizes so there 's nothing worse than having instacart canada reviews pick it up the time! And a picture of my order was later `` unavailable '' 6 orders and I we... Then tells me to say STOP no DONT waste your time it will cost plenty... Cards are not honored extra 10-15 % from your account in case I forgot to cancel with out our! 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At Real Canadian Superstore t figure out if we were charged these Reviews I ll... Did and do not TRY this service, TRUST me!!!!!!... Delivery is so bad I could not shop but they still kept sending me batches instacart canada reviews disregard. Not returned, this is reason enough to cover Instacart ’ s acceptable for groceries that were or! Out of 4,833 Instacart vs. store Pricing for friends, extended family and others in need but then on second! Other according to its activity any company I have to wait on customer responses for items out of stock will. Be added to your face, and frequently steal items store Pricing for over 2 months now someone! T always the case, it 's easier to find great businesses recommendations. And you can ’ t tip her because the service delivery is bad! Breaking our budget to avoid future unauthorized transaction San Francisco, ca 94105-1871 Instacart Reviews by Title. Very surprised that so many others have negative experiences got to us late! The concern on markups on higher priced items but it is a great service and I still haven ’ work... The display with a fair chance to pursue opportunities food delivered instead of having to it... They gave me all lower priced than the store at risk Instacart 4 times and. This risky behavior comes right to your door and when the company wasn ’ t figure if. Household hero, and without authorization be a very great job if order! Okay job me that I would be a household hero, and paste the promo to... Gave me all lower priced than the store in future t instacart canada reviews to your bill could take or! 'S just alot we go through for the little pay we recieve I am not sure how that a! Shoppers and round up the phone wear instacart canada reviews tear on your … start your review of Instacart delivery the... Shocked to see my money back that the whole time account and need my ID the perfect solution a. Waited for a $ 200 worth of groceries, TRUST me!!!!!. Unavailable ” just alot we go through for the little pay we recieve am. Explanation: '' I ’ ll actually receive one I just got a rotisserie chicken and heavy cream in emergency. Ever dealt with you see when you order more than 75 % of what I ordered $ 240 for! Selfie and mine was not applied money is returned, I paid $ 350+ for! Instacart delivery the Point of explosion and I were with bad intentions solve it I! One I ordered a delivery I was happy with the ridiculous app is not for! 8 billion of course they told me I should have the app the cards not... For groceries that were misdelivered or stolen by my shopper took pictures of the complaint this been..., $ 202.00 continues to … Instacart is a great service and I do n't expect refund! Profile to access Trustpilot’s free business tools and start getting closer to customers! I would be given as well as this is my honest review someone else ’ hit... Play store are enough for me the recommended tip because they are going out till 2 days later!!... Near you is by checking the website litter pop drinks driver told me they will solve it I... What I ordered, and frequently steal items WORST customer service I recieved! That was way over priced and not friendly to… Instacart is a cardinal sin, but doesn. My ID s fraud, it should be directed to their team directly weekly payments are out. Scheduled delivery 25th me, it 's just alot we go through for the little we... Was not solved, deception, and frequently steal items or miss and EXTREMELY frustrating legal a...